6
1
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Achieving Excellence Through Customer Service Unggul Bersaing Melalui Layanan Pelanggan
TSCHOHL John
Primary Author
mixed material
Jakarta
PT Gramedia Pustaka Utama
2003
2387.jpg.jpg
Kencan 8.8
Cyltamia Irawan
Primary Author
mixed material
9789792278040
Jakarta
Gramedia Pustaka Utama
2011
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Managing Quality Customer Service :
Membangun Hubungan Pelanggan Yang Lebih Menguntungkan Dengan Melatih Tim Layanan Pelanggan Untuk Mendapatkan Keunggulan
Martin, William B.
Primary Author
mixed material
979205264X
Jakarta
PT. Elex Media Komputindo
2004
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Total Customer Service
William H. Davidow
Additional Author
Bro Uttal
Additional Author
mixed material
New York
Harper Perennial
1989
Total_Customer_Service_1st.jpg
Customer Service Building Successful Skills for the Twenty-First Century
Lucas, Robert W.
Primary Author
mixed material
Boston
Mc Graw-Hill Book Company
2005
Customer_Service_Building_Successful_Skills_for_the_Twenty-First_Century_3rd.jpg
Komunikasi Customer Service Dalam menghadapi Komplain Pelanggan Di PT.Telekomunikasi Seluler (Studi pada Customer Service Representative (CSr) Grapari Telkomsel Padang)
FIRSTA Vaulina Afrinanda
Primary Author
mixed material
Padang
Fakultas Ilmu Sosial dan Ilmu Politik Unand
2012
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